Support and Maintenance

Multi-tiered Support Level system ensures high level industry standard handling of customer requests

To meet each customer's and project's specific service requirements Siemens Convergence Creators offers a range of predefined Support and Maintenance service packages. Its aim is to establish maximum availability and dependability of products and minimize operational risks and complexity for customers.

Service Levels

The service packages are made up of multiple components such as Fault Processing, Standard Repair and Replacement, Technical Queries, and Software Hot Fixes. The packages offer SLA times ranging from 8 hours per business day to 24/7 with emergency response.
By selecting additional optional service components, such as Maintenance and Onsite Service, customers can tailor their individual dedicated service package.

The information on this webpage contains general descriptions of the support and maintenance options available, which may not apply in all cases and are subject to change without prior notice. The required options should therefore be specified in the contract.