Managed Services in Telecommunication

Tailored solutions and services for telecommunication providers

Telecommunication network operators running traditional fixed voice networks are faced with far reaching decisions on whether, when and how to migrate existing infrastructure to the latest all-IP technology.

On the one hand, future need for an entirely fixed-network telephony remains uncertain. Reduced demand due to substitution by mobile communications and OTT providers as well as the potentially high acceptance of all-IP based triple- or quad-play offerings are but a few of the moving parts of a sound infrastructure upgrading investment strategy.

Managed Services for telecommunication infrastructure

On the other hand, network operators are often contractually bound or otherwise motivated to ensure continuity in service provision, including functions typically delivered through existing legacy network infrastructure.

The market demand for these 'old style' products is driven by a multitude of good reasons, including:

  • Residential ISDN/Voice: just by emotion/image/tradition
  • SME ISDN BA/PRI: legacy PBXs still in use and advanced features to bundle ISDN lines
  • Enterprise ISDN PRI: Cost to completely exchange legacy PBX / communication infrastructure
  • Specific voice/data services: long life-cycles of attached (building technology) infrastructure
  • Inter-carrier transit: lack of readiness of SIP connections (compatible with required features)

While needed, the maintaining of aging legacy systems incurs specific costs which - depending on the level of organisation and know-how of the maintenance services involved - may vary greatly.

Scope of Services

Network planning and network deployment for legacy network maintenance and operations support services

Network Planning

  • Strategic planning
  • Network planning
  • Solution support
  • Engineering

Network Deployment

  • Core network deployment
  • Testing & Testfloor

Legacy Network Operation Management

- Project Management Office
- Operation

Network Operation

  • Network Operation Center
  • Service Desk for Enterprise Customers
  • Customer escalation management
  • Service Management

Network Optimization

Maintaining legacy networks and aging technology system components

- Maintaining

Network Maintenance

  • Software Maintenance services
  • Hardware Maintenance services

- Future scope enhancements, e.g.

Network consolidation

Integration of the legacy network into the new IP world

Main cost drivers for telecommunication networks | Real estate, Energy, Operation, HW spares and extensions, documentation, maintenance contracts, planning and deployment

The solution

Siemens Convergence Creators' Managed Services are invaluable for the maintenance, care and monitoring of legacy systems. Well-suited to mitigate risks concerning know-how and support, they are complementary to transformation processes, helping to accelerate network migration while keeping total costs under firm control.

The benefits

  • Telco operators can focus on new topics while Siemens Convergence Creators takes care of the 'old' aged, but still needed, technology - all tasks associated with that technology will be carried out providing the services to the end customers based on well-defined SLAs.
  • Adapting and improving the systems is possible thanks to unique know-how, for example by virtualization of management systems.
  • Support for services and processes ranging from the complete implementation of an overall concept to any parts thereof, depending on the operator's needs.
  • Vendor independent support
  • Handing over responsibility while retaining full control
  • Be able to react more flexibly to changes in the telecommunication market

Costs are not the only factor influecing the operational strategy, another highly relevant aspect are the risks connected to the employment of aged technology:

  • Vendor lock-in concerning maintenance and HW leading to a risk of strong price increases

  • Risk of loss of own know-how, since staff is realigned to new technologies in focus

  • Risk of loss of externalized resources due to short term contracts

  • Risk that required SW changes and corrections are not available any more (from vendor)

  • Risk that required HW spares and extensions are not available for the next up to ten years

  • Risk of decreasing quality of documentation concerning physical and logical inventory

  • Risk that changes and migration to e.g. all-IP become increasingly costly

  • Resulting from the above the risk of lower service quality and even outages

Any questions?

 for more information and to initiate a comprehensive offering process